Community-Company grievance resolution, a guide for the Australian mining industry

Australian mining companies operating overseas face challenges in relation to human rights - especially those that operate in conflict and post-conflict zones, and where governance is weak. This report describes the role grievance mechanisms can play in dealing with those challenges, and in establishing and maintaining good corporate-community relationships.

This report provides research-based insights geared towards assisting mining companies with their design and implementation of effective, human rights-compatible grievance mechanisms. It focuses on examples from the mining sector, however the recommendations it contains are equally applicable to other large-scale projects industrial projects, including, for instance, dam construction and agribusiness development.